Service Delivery Senior Manager – Software Publisher Services

📋 Description

• Senior operational leadership role for global service delivery infrastructure.
• Own delivery governance, quality frameworks, and processes across regions.
• Build scalable delivery systems enabling client-facing teams to perform.
• Partner with senior commercial leaders without owning client revenue.
• Shape unified global culture and operational excellence at scale.

🎯 Requirements

• Significant experience in delivery/operations/programme management in professional services or
• Proven governance systems and delivery infrastructure across clients/regions.
• Experience managing shared resources, capacity planning, and staffing models.
• Strong international delivery experience across time zones and cultures.
• Experience using delivery tracking tools and data-driven decision making.
• Desirable: ITAM/SAM/vendor compliance knowledge and certifications.

🎁 Benefits

• Competitive compensation aligned with role impact.
• Flexible working environment for distributed/international teams.
• Autonomy to design delivery standards and scalable processes.
• Collaboration with senior leadership and stakeholders.
• Opportunity to shape global team culture and professional growth.
• Paid mental health days and vacation package.