Resolve requests and issues in person and remotely via phone, IM, or email
Monitor and maintain service queue based on SLAs
Stay current on hardware-related technical problems and resolutions
Assist with testing and evaluating software for future deployments
Troubleshoot and repair desktop technologies, printers, and handheld devices
Assist with moves, adds, and changes and keep documentation in the service desk KB

🎯 Requirements

1+ years of relevant experience
Experience with helpdesk and/or end user support
Excellent communication and customer service skills
Ability to troubleshoot and recommend solutions
Ability to work in a fast-paced team or independently
Desktop/Laptop hardware and software support

🎁 Benefits

Competitive total rewards including medical, dental, vision, life insurance for employees and
401(k) and profit-sharing programs
Paid time off and holidays; vacation leave accrual
Opportunities for personal and professional growth

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