Service Desk Engineer

📋 Description

• Provide first-line technical support via phone and ticketing system for Level 1 IT issues.
• Log, categorise, prioritise, and track incidents and service requests.
• Troubleshoot and resolve issues across user accounts, hardware, software, and basic networks.
• Escalate complex issues to Senior Engineers with detailed notes.
• Ensure tickets are resolved or escalated within SLAs and maintain clear user communication.
• Assist with onboarding/offboarding and basic admin tasks in Active Directory and Microsoft 365.

🎯 Requirements

• 0-2 years’ experience in a Service Desk/Helpdesk or similar role.
• Strong customer service and professional communication skills.
• Basic troubleshooting across Windows & macOS, Microsoft 365, printers, and common apps.
• Fundamental networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
• Ability to follow processes, manage priorities, and maintain ticket records.
• Willingness to learn and work collaboratively in a team.

🎁 Benefits

• Competitive benefits and a supportive, growth-oriented environment.