Service Desk Engineer

📋 Description

• Provide timely, effective resolution of client technical issues and service requests while
• Serve as a primary technical resource for the managed services team, providing direction and
• Build and maintain strong working relationships with clients and internal team members, ensuring
• Manage and maintain client IT environments in accordance with SLAs and standards.
• Conduct root-cause analysis to identify underlying issues and prevent recurring problems.
• Monitor client infrastructure and optimize systems for performance, reliability, availability, and

🎯 Requirements

• 5–7 years of relevant IT experience in roles such as Systems Analyst, Systems Administrator, IT
• Bachelor’s or associate degree in Information Technology, Computer Science, Network Administration
• Industry certifications such as CompTIA A+, Network+, Security+, AWS, Microsoft Azure, MCP, CCNA
• Advanced knowledge of modern IT infrastructure, including servers, networks, virtualization, cloud
• Strong experience with Microsoft server and client OS, Active Directory, DNS, DHCP, VDI
• Experience with LAN/WAN connectivity, firewalls, switching, and wireless technologies.

🎁 Benefits

• Annual salary range of $61,875–$82,500.
• Performance-based incentives and commission opportunities.
• Full-time, remote position within the United States.
• Opportunities to work with modern IT infrastructure and cybersecurity technologies.
• Access to continuous training and professional development.
• Career advancement opportunities within a growing organization.