Service Desk Engineer

📋 Description

• Fully remote Tier 1 frontline support across multiple client environments.
• Troubleshoot hardware, software, endpoint, identity, networking, and M365 issues.
• Manage incidents and service requests via phone, chat, email, and ticketing platforms.
• Provide proactive communication and documentation for technical findings and resolutions.
• Balance ticket management with meeting SLAs and client expectations.
• Gain experience with cloud, security, endpoint management, RMM, and ITSM technologies.

🎯 Requirements

• 1–3 years in service desk, technical support, or MSP environment (MSP exp preferred).
• Strong Windows and macOS knowledge.
• Hands-on Microsoft 365 experience, especially Exchange Online administration.
• Experience with Intune and/or Addigy or Jamf.
• Active Directory/Entra ID administration and permissions troubleshooting.
• Networking basics: TCP/IP, DNS, DHCP, VPN, routing.

🎁 Benefits

• $26.00 per hour estimated starting wage.
• Full-time remote work from anywhere in the United States.
• Typical 9:00 a.m.–6:00 p.m. EDT schedule with some flexibility.
• Paid time off, holidays, and comprehensive medical/dental/vision insurance.
• Company-paid life, disability, and additional voluntary benefits.
• 401(k) with company matching and development programs.