Respond to incoming phone calls, emails, and chat requests for technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic
Resolve issues when possible and escalate when necessary
Ensure timely and accurate resolution of requests
Follow up with customers to ensure satisfaction

🎯 Requirements

1–2 years in a technical support role (service desk preferred)
Strong customer service; explain tech to non-technical users
Proficiency with Microsoft Office, Windows, basic network troubleshooting
ITIL knowledge is a plus
Ability to work independently and in a team; strong problem-solving
Prioritize and manage multiple tasks effectively

🎁 Benefits

Medical, dental, and vision coverage
Life insurance
401(k) with company match
You Pick a Day paid holiday
FSA and HSA options
Pet insurance

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