Be the first point of contact for technical support via phone, email, and chat.
Troubleshoot desktops, laptops, printers, mobile devices, software, and networks.
Log interactions in the ticketing system and escalate when needed.
Deliver timely, accurate resolutions with customer service focus.
Follow up with users to confirm satisfaction.
Engage in training, certifications, and ongoing learning.

🎯 Requirements

1–2 years in a technical support role, service desk preferred.
Strong customer service; ability to explain tech clearly.
Proficiency in Windows OS, Microsoft Office, basic network troubleshooting.
Familiarity with ITIL or similar service frameworks a plus.
Ability to work independently and collaboratively; good multitasking.

🎁 Benefits

Annual leave and holiday perks; medical coverage for self and family.
Bonuses, annual salary reviews, and ongoing development.
Supportive culture with growth opportunities.

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