Respond to incoming phone calls, emails, and chat messages requesting technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic
Resolve technical issues when possible and escalate when necessary
Ensure timely and accurate resolution of all service desk requests
Conduct follow‑up with customers or employees to ensure satisfaction

🎯 Requirements

Education: High school diploma or equivalent; Associate or bachelor’s preferred; Relevant
Experience & Skills: 1–2 years in technical support, strong customer service, proficiency with

🎁 Benefits

Major Medical Insurance covers you and your immediate family
Life Insurance
Quarterly Bonus
Vacation/Vacation Premium
Parental leave options
Ergonomic Chair

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