Tired of Manually Applying to Jobs?

Let JobCopilot do it for you!

Set your preferences and let your AI copilot handle the job search while you sleep.

Applies for jobs that actually match your skills

Tailors your resume and cover letter automatically

Works 24/7—so you don't have to

Be the first point of contact for technical support via phone, email, and chat.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and
Log all interactions in the ticketing system and escalate when needed.
Ensure timely and accurate resolution of issues while delivering exceptional customer service.
Follow up with users to confirm satisfaction.
Invest in yourself: pursue training, certifications, and ongoing learning.

High school diploma or equivalent required; Associate or bachelor’s degree in computer science or
Professional certifications (or working toward):
HDI Support Center Analyst (HDI-SCA)
ITIL Foundation
Microsoft 365 Certified: Fundamentals

1–2 years in a technical support role, preferably in a service desk environment.

Strong customer service skills with the ability to explain technical solutions clearly.

Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.

Familiarity with ITIL or similar service frameworks a plus.

Ability to work independently and collaboratively.

Excellent problem-solving and multitasking skills.

Service Desk Level 1 Analyst (Mexico)

Meet JobCopilot: Your Personal AI Job Hunter