AnaVation LLC

AnaVation seeks a cyber professional for Reston, VA, serving as the primary contact point for users
Log, diagnose, and resolve hardware, software, and network problems; escalate complex issues to
Provide Tier 1 Service Desk support via phone, email, and ticketing systems for mission-oriented IT
Monitor Network and Server Infrastructure; perform initial troubleshooting on LAN and WAN equipment
Act as liaison between end users/customers and senior technical staff for escalated problems.
Process routine work orders such as enabling ports, managing licenses, and adding system accounts.

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