ALTEN

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ALTEN

Service management / Run management Junior Cloud, Ops

On site

Operations

Added

11 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

kpi itil cloudops sla rca

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📋 Description

Pilotage et supervision des activités du Support Infra
Pilotage du backlog des demandes
Contrôle du respect du SLA
Garantir l’efficience du traitement des tickets attribués
Analyse et identification des impacts
Animation d’une démarche d’amélioration continue et accompagnement des équipes CloudOps

🎯 Requirements

Formation Bac+5 orientée informatique; expérience < 3 ans en Service management / Run management
Pilotage des indicateurs
Très bonne communication orale et écrite
Gestion de crise, RCA et REX
Anglais requis; connaissance ITIL est appréciée
Connaissance infrastructure IT

🎁 Benefits

Parcours professionnels diversifiés et mobilité interne
Formations certifiantes et diplômantes
Événements réguliers alliant bien-être et performance

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