Service of Process Team Lead

📋 Description

• Lead and manage a service of process team with clear SLAs and accountability.
• Oversee workloads, performance, and timely completion across operations.
• Coach Specialists; provide feedback and targeted development.
• Use KPIs to identify trends, risks, and optimize coverage and workflows.
• Manage external process-serving vendors and address quality issues.
• Handle escalations and coordinate with internal teams as needed.

🎯 Requirements

• 5+ years in high-volume service of process ops, with CA focus.
• Strong knowledge of California rules of civil procedure.
• Proven leader of dispatch/fulfillment teams driving accountability.
• Strong people management and coaching skills.
• Experience tracking/analyzing operational KPIs and acting on data.
• Ability to identify gaps, adjust workflows, and improve efficiency.

🎁 Benefits

• Competitive annual salary of $70,500–$87,500.
• Low-cost medical, dental, and vision insurance options.
• Wellness and mental health benefits for employees and families.
• Equity options for long-term growth.
• Flexible paid time off.
• Remote-first work environment with flexibility.