Service Support Specialist

📋 Description

• Provide professional service to customers during the shift
• Ensure all tables operate without interruptions
• Manage real-time incidents on gaming floors: hardware, software, connection
• Fix game irregularities on tables: presenters’ mistakes and software issues
• Prepare shift reports for Management

🎯 Requirements

• Strong understanding of gaming concepts and mechanics preferred
• Minimum of 2 years of Technical Support experience
• Quick thinking and attention to detail
• Analytical skills and multi-tasking
• Ability to work under pressure and make decisions in stressful situations
• Ability to work different shifts

🎁 Benefits

• Shift schedule: six working days with two rest days; rotating morning/afternoon/night
• Night differential for night shifts
• Salary package: Base PHP 34,000; Attendance PHP 4,000; Performance PHP 5,000
• Food allowance PHP 100 daily; Transportation PHP 50 daily
• Uniform allowance
• HMO coverage for 2 dependents; Free gym, weekly fruit supply