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20 hours ago
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Related skills

governance incident management kpis operational resilience raid

📋 Description

  • Own the Service Sustainability Programme plan and backlog, creating a prioritised backlog covering
  • Drive delivery across Technology, Product and Application Owners, Operations, Cyber, Risk and
  • Run programme governance, including steering committees and forums, while managing RAID logs
  • Produce clear executive updates, service health dashboards, KPIs, KRIs, and reporting packs.
  • Ensure required standards are met, capture supporting evidence, and manage exceptions through
  • Track measurable benefits, including reduced Severity 1 and 2 incidents, improved availability

🎯 Requirements

  • Possess 7+ years of experience in technology delivery, service management, operational resilience
  • Demonstrate portfolio or programme management experience covering planning, milestones, RAID, and
  • Demonstrate experience with benefits realisation and value tracking.
  • Demonstrate practical understanding of operational resilience, recoverability, DR and BCP testing
  • Apply risk-based prioritisation and maintain strong control awareness across evidence
  • Demonstrate confident executive communication, facilitation, conflict resolution, and cross-team

🎁 Benefits

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