Site Operations Manager

📋 Description

• Oversee day-to-day operations for peak efficiency and compliance.
• Drive brand engagement, troubleshoot issues, and ensure customer success.
• Lead a team of Team Managers, mentor staff, and manage escalations.
• Lead weekly Operations Management syncs to improve processes and the customer journey.
• Ensure agents adhere to Originations policies, regulations, and security requirements.
• Foster an inclusive culture and cross-functional collaboration.

🎯 Requirements

• 2+ years in a leadership role (1+ years in operations management) and 1+ years in a direct
• Active NMLS License within the last 5 years.
• Experience in tech support, mortgage, financial services, or banking.
• BA/BS degree preferred.
• Strong communication, adaptability, and detail-oriented skills; able to navigate new tech platforms
• Commitment to security policies and data handling; complete mandatory security training on time.

🎁 Benefits

• Comprehensive medical, dental, and vision with employer-paid premiums.
• Company HSA/FSA, 401(k), and commuter benefits.
• Employer-paid life and disability insurance.
• Holidays, PTO, and paid family leave.
• Continuing education reimbursement.