Balance development velocity with reliability for Jamf services.
Collaborate with engineering teams to measure services and implement SLOs, error budgets, and
Investigate production issues across stack and translate findings into automation and tooling.
Produce clear docs, runbooks, postmortems, and PoCs for technical and non-technical audiences.
Own part of the team’s domain; reduce toil via automation, AI agents, tooling, and process changes.
Refine AI agent guardrails and integrations within your team’s scope (e.g., MCP servers).

🎯 Requirements

4+ years in software engineering, SRE, IT, or production operations.
Production troubleshooting across the stack with available tools.
Experience in Agile development.
Hands-on AWS production ops (EC2, S3, EKS, RDS/Aurora, CloudFront).
Observability tools experience (Grafana, Prometheus, LogicMonitor).
Clear technical documentation skills.

🎁 Benefits

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