SOC Support Specialist- Pacific or MountainTime Zone, Weekend Shift

📋 Description

• Entry-level role as intermediary between partners/customers and SOC team
• Remote US location with Pacific or Mountain Time Zone; Tue–Sat work days
• Support incidents, escalations, and SIEM questions via phone, email, chat
• Explain SOC concepts and product behavior clearly to partners
• Collaborate with Product Support and internal teams
• Use AI tools to summarize tickets and improve docs

🎯 Requirements

• Strong customer service and communication skills
• Solid cybersecurity understanding; incident management interest
• Ability to stay calm under pressure and guide customers
• Experience with group discussions; document timelines and actions
• Remote work aptitude and independent problem solving
• Willingness to learn and adapt with evolving products

🎁 Benefits

• 100% remote work environment
• Comprehensive medical/dental/vision benefits
• 401(k) with 5% match
• Paid time off, holidays, and parental leave
• Stock options for all full-time employees
• Home office stipend and education support