Serve as frontline voice of Coinbase across core social platforms
Handle high-volume, real-time customer engagement via X, Instagram, Facebook
Work on a 24/7 rolling roster with in-channel approvals to protect brand integrity

🎯 Requirements

2+ years in public social support or CX in fintech/crypto
Proven ability to handle DMs, public replies, mentions with concise writing
Experience triaging social volume by risk/visibility; route to DM when needed
Familiar with social platforms/tools (e.g., Sprinklr), ticketing systems (Salesforce Service Cloud
Experience with AI-powered support tools and workflow automation
Understanding of cryptocurrency concepts and regulatory environment

🎁 Benefits

Remote-first culture with quarterly in-person surges

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot