Soft Services Continuous Improvement Manager

📋 Description

• Analyze service execution, KPI trends, labor utilization, financial performance, and client
• Identify and eliminate unnecessary or inflated operating expenses to improve account health
• Build business cases and financial models to prioritize improvement opportunities according to
• Lead margin recovery initiatives by defining project scope, timelines, deliverables, success
• Partner with Client Services and business support teams to develop and implement solutions that
• Monitor improvement initiatives, communicate progress and validated financial impact to enterprise

🎯 Requirements

• Bachelor’s degree in facilities management, business, or a related discipline, or equivalent
• 7+ years of experience in soft services operations or facilities management, preferably with
• Demonstrated success delivering measurable P&L improvements through operational efficiency
• Strong analytical capabilities, with experience using labor utilization, KPI, budget, and financial
• Solid understanding of P&L management, budgeting, financial statements, and the relationship
• Proven experience leading cross-functional projects from initial scoping and chartering through

🎁 Benefits

• Competitive annual compensation of $127,500–$150,000, depending on location, experience
• Fully remote work within the United States.
• Health, dental, and vision insurance options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), where eligible.
• Retirement savings plans.
• Life and disability insurance programs.