Software Support and Connectivity Specialist

📋 Description

• Provide technical support to customers through software and connectivity support queues.
• Investigate and resolve inquiries involving fitting software, connectivity, Bluetooth, wireless
• Handle escalated technical issues from Audiology Technical Support and Consumer Connectivity teams.
• Conduct outbound calls to proactively assist customers with technical challenges and guide
• Serve as a subject matter expert on hearing aid fitting software, Noah applications, and related
• Troubleshoot software and network connectivity issues; identify root causes and resolutions.

🎯 Requirements

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in IT, Software, CS, or related field preferred.
• 5+ years of experience in technical software support.
• Experience supporting high-technology products or medical devices preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication; ability to explain technical concepts clearly.

🎁 Benefits

• Hourly pay range of $30–$36, depending on qualifications and experience.
• Eligibility for bonus compensation.
• Medical, dental, and vision coverage.
• Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts.
• Telehealth options.
• 401(k) retirement plan with company match.