Software Support Engineer

📋 Description

• Support middleware software used as basis for customer products
• Work with customers and partners worldwide as part of global support
• Collaborate with R&D and Solution Architects to resolve issues
• Participate in 24/7 on-call rota for emergencies
• Provide customer-focused troubleshooting and guidance
• Contribute to customer satisfaction efforts

🎯 Requirements

• IT background
• Strong English skills
• At least 2 years relevant experience
• Good analytical, troubleshooting, problem-solving skills
• Good interpretation and negotiation abilities
• Familiar with Linux environment

🎁 Benefits

• Career development opportunities
• Hybrid work and flexible hours
• Wellbeing and health programs
• Global tech communities and internal training