Keyloop

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Software Support Manager - Korean speaking

Customer Support

Added

11 days ago

Location

🇻🇳 Ho Chi Minh City

Type

Full time

Salary

Salary not provided

Related skills

team management customer support process improvement ai leadership

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead and develop a high-performing team in the Korean market.
Drive data and AI-driven insights to improve outcomes.
Influence cross-functional change and shape support direction.
Build trusted customer relationships and own customer experience.

🎯 Requirements

Fluent Korean and English communication
Proven experience leading customer-focused teams
Strong data-driven decision making
Experience with process improvement and escalation handling
Ability to partner with Product, Engineering, Sales, and Success teams
Excellent stakeholder management and coaching skills

🎁 Benefits

Opportunities to impact customer outcomes and operations
Inclusive, collaborative work environment
AI-enabled tools to boost productivity

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