Xplor

51-200 employees
322 jobs posted

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Software Support Specialist

Customer Support

Added

21 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

crm customer service intercom gym management software mariana tek

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Hybrid customer support role in SMB Boutique vertical
Support Xplor Mariana Tek and Xplor Growth users
Handle inquiries via email, chat and phone in a high-volume center
Build relationships and advise stakeholders across Xplor
Guide product usage and best practices to maximize value
Meet KPIs for tickets, productivity and CSAT

🎯 Requirements

3 years in customer service
Experience with gym/fitness or gym management software a plus
Basic knowledge of technical support processes and Intercom
Excellent English writing and speaking skills
Strong multitasking, prioritization and time management
Growth mindset and motivation under pressure

🎁 Benefits

Flexible working arrangements
Paid parental leave
Volunteer days and social impact programs
Mental health support
Global, diverse team with career growth

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