Senior technical SME in Freshworks FPS, involved in Sales, Delivery and Expansion phases of
Translate business outcomes into scalable Freshworks solutions and architectures
Deliverables include design details, architecture diagrams, and implementation guidance for both

🎯 Requirements

10+ years ITSM/ESM/ITOM/ITAM experience; strong pre-sales background
Ability to read complex situations, negotiate, and handle objections
5+ years working with functional/organizational leaders
Proficient in architecture diagrams, process maps, data flows, and design docs
Experience with REST API integrations and custom apps; JS/NodeJS preferred
Strong communication and training skills for customer-facing roles

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