Solution Consultant

📋 Description

• Provide deployment planning oversight, solution adoption, and issue resolution for customers.
• Establish governance models with clients and lead periodic reviews.
• Conduct stakeholder meetings, quarterly reviews, and monthly account reporting.
• Develop product education programs and deliver training sessions as required.
• Set and track customer satisfaction KPIs and drive improvement actions.
• Troubleshoot concerns and escalate critical issues for resolution.

🎯 Requirements

• 3+ years in on-site customer-facing support or consulting (professional services, account
• Strong project management skills; ability to handle conflicting priorities.
• Working knowledge of hosted Internet applications, highly available architectures, security
• Experience coordinating internal teams to resolve complex customer issues.
• Consulting experience in emergency preparedness or business continuity is a plus.
• Excellent verbal, written, and interpersonal communication; strong analytical and problem-solving

🎁 Benefits