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📋 Description

  • Own end-to-end telephony and contact center architecture across regions.
  • Modernize to cloud-first, Teams-centric model with NICE/Teams Calling.
  • Define patterns for routing, numbering, porting, recording, and integration.

🎯 Requirements

  • 10-15+ years enterprise telephony/CC experience.
  • Experience modernizing PBX/CC to cloud SaaS with routing/numbering.
  • CC domain depth: IVR, ACD, recording, QA, analytics, CRM patterns.
  • Strong partner/stakeholder comms and governance in risk/compliance.

🎁 Benefits

  • Great place to work with DEI focus.
  • Equal opportunity employer; diverse workforce.
  • Competitive health benefits and paid time off.
  • Hybrid work culture with development opportunities.
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