Solutions Architect - Telephony, Voice Contact Center

📋 Description

• Be architecture owner for enterprise telephony, Teams Calling, and contact center services.
• Lead cloud-first transformation programs; define strategy, standards, roadmap.
• Oversee PSTN/calling architecture, carrier/SBC design, routing, and analytics.
• Guide Presence Bi-Sync with Salesforce Omni-Channel and automation features.
• APAC modernization and discovery work across regions.
• Report to Architecture Enterprise Senior Director.

🎯 Requirements

• 10–15+ years in enterprise telephony/voice and contact center solutions.
• Experience modernizing to cloud SaaS with routing/porting/numbering.
• Knowledge of contact center domain (IVR/ACD, recording, QA, analytics).
• Ability to translate architecture tradeoffs for different audiences.
• Experience with governance, risk, and change controls.

🎁 Benefits

• Hybrid work arrangement; great compensation and discretionary bonus.
• Equal opportunities employer; inclusive culture.