Solutions Architect - Telephony, Voice Contact Center

📋 Description

• Lead global telephony and contact center architectures for Teams Calling, NICE contact center, call
• Define end-to-end designs across regions and transformation programs to modernize from legacy
• Oversee PSTN/calling architecture, carrier/SBC design, and routing models, including secure by
• Guide experiences with integration patterns such as Salesforce and CRM in omnichannel contexts
• Establish architecture standards for availability, monitoring, and change control during
• Produce executive-ready artifacts to support business cases and funding decisions

🎯 Requirements

• 10–15+ years in enterprise telephony/voice and contact center solutions
• Experience modernizing from legacy PBX/contact centers to cloud SaaS with routing/porting/numbering
• Deep knowledge of contact center domains (IVR/ACD, recording, QA, analytics, CRM integration)
• Ability to translate architecture tradeoffs to different audiences
• Experience governance, risk, compliance, and change control in enterprise environments

🎁 Benefits

• Hybrid work arrangement
• Competitive compensation and discretionary bonus
• Paid annual leaves
• Equal opportunity employer