Specialist - Bots Strategy

Added
27 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

data analysis chatbot automations workflows guardrails
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📋 Description

  • Own the end-to-end AI experience for the assigned product/BU, including intent fixes, content
  • Create, consolidate, and refine Q&As; ensure accuracy, remove duplicates, and maintain persona
  • Convert Q&As into structured knowledge articles; collaborate with Content Strategy on external
  • Conduct independent conversation audits; diagnose content vs model issues; recommend measurable
  • Configure and maintain workflows, automations, and guardrails based on defined frameworks and
  • Analyze bot KPIs (resolution, deflection, fallback) and drive improvements.
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