The Customer Success team proactively engages with customers to provide strategic and tactical
Act as a strategic trusted advisor to a diverse portfolio of Mid-Market and Enterprise clients.
Prevent churn and drive expansion opportunities by uncovering inefficiencies and recommending
Standardize best practices within the team and cross-functionally to improve the overall customer
Customer Engagement: Engage proactively with customers using the established segment-based
Use-Case Mapping: Understand and document customer business flows (especially for large/Enterprise

🎯 Requirements

Communication: Exceptional written and verbal presentation/communication skills (Essential).
Consultative Mindset: Proven track record of establishing yourself as a strategic trusted advisor
Ownership: A self-starter who can independently own ongoing customer success for both large and
Reporting: Ability to track, report, and share client health status at timely, pre-defined

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