Build and nurture customer relationships with a portfolio of accounts post onboarding.
Focus on high customer retention rates and meeting retention goals.
Engage key decision-makers and power users to support adoption of Freshworks products.
Understand client needs and processes to enable successful product adoption.
Collaborate with Sales to identify upsell opportunities and value add.
Identify and mitigate risks to client success and retention.

🎯 Requirements

4 to 8 years in Customer Success or Account Management in a SaaS/product company.
Expertise in portfolio planning, management, and prioritization.
Strong knowledge of customer success best practices and client adoption.
Excellent communication and relationship-building skills.

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