Sr Account Manager, AMER

📋 Description

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases
• Forecast renewal and expansion pipeline with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals

🎯 Requirements

• 5+ years in a Sr Account Management, Sales, or related SaaS commercial role with direct ownership
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend through adoption and value articulation
• A clear forecasting methodology you can articulate and justify
• Comfort pulling usage data, tracking health scores, and building dashboards
• Strong communicator with both technical and non-technical stakeholders

🎁 Benefits

• Starting salary $144,400 - $228,500 USD OTE (subject to market rate)
• 100% coverage of medical, dental, vision, mental health, and supplemental premiums for you and your
• 16 weeks paid parental leave, unlimited PTO, remote work stipends, wellness stipends, and a
• See full benefits on the careers page