Deliver excellent customer experience in all interactions
Resolve tickets, guide aging/complex issues
Troubleshoot client emergencies with minimal oversight
Mentor and coach service desk team
Assist with design, installation, config of desktops, mobile, servers, networking
Work with vendors to resolve issues

🎯 Requirements

Associates degree in tech or equivalent
3+ years IT Support in Microsoft environments
Certifications: Network+, Server+, Windows Server 70-410, 98-365+
Windows Server 2012/2016/2008, AD, SQL, SharePoint, Exchange
VMware, Citrix, VPN, Terminal Services knowledge
VoIP knowledge and MSP experience desired

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