Sr. Associate, CX Market Research

📋 Description

• Support the implementation and ongoing management of Customer Experience research programs
• Assist with questionnaire design, sample programming, data processing specifications, analysis
• Collect, validate, and analyze research data while ensuring data integrity and accuracy throughout
• Develop client reports, presentations, and customized analyses that translate research findings
• Respond to client requests and questions in a timely, professional manner, adapting analyses and
• Support the planning, preparation, and execution of recurring client meetings and presentations.

🎯 Requirements

• Bachelor’s degree from a four-year college or university.
• 1–3 years of relevant experience in market research, Customer Experience, analytics, research
• Fundamental understanding of market research principles, including questionnaire design, analysis
• Experience conducting qualitative and quantitative analysis and translating findings into clear
• Strong proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
• Experience with SPSS and advanced Excel is preferred.

🎁 Benefits

• Starting salary range of $70,000–$75,000 USD per year for U.S.-based employees.
• Compensation may vary based on relevant skills, education, qualifications, experience, performance
• Remote work opportunity for eligible U.S.-based employees.
• Opportunity to work on diverse Customer Experience and market research programs.
• Exposure to qualitative and quantitative research, data analysis, reporting, and client engagement.
• Opportunity to develop expertise with research, survey, analytics, and reporting technologies.