Sr. Associate Knowledge Manager

📋 Description

• Triage and analyze crowdsourced operational pain points to identify high ROI bottlenecks.
• Conduct rapid data collection with frontline SMEs to deconstruct legacy workflows.
• Map workflows to as-is and AI-optimized to-be blueprints; define AI boundaries.
• Draft comprehensive business logic specs, decision matrices, and ROI justifications.
• Partner with frontline SMEs to test specs and catch edge cases before IT handoff.
• Establish a continuous feedback loop to capture automation opportunities and define SLAs.

🎯 Requirements

• 3-5 years analyzing and redesigning complex business processes into machine-executable logic.
• Partnered with stakeholders to evaluate automation opportunities and handoffs.
• Authored business requirements, user stories, specs, and process docs.
• Used Lucidchart, Visio, Miro to map current and future workflows.
• Conducted analysis to quantify impact and ROI.
• Applied QA/Red Team mindset to anticipate failures and drive change.

🎁 Benefits

• Collaborative culture driven by transparency and excellence.
• Global impact across clients and teams.
• Learn from colleagues on Life at Coupa blog and employee stories.
• Remote-friendly teams with flexible collaboration.