Sr Customer Experience Manager

📋 Description

• Build and run automated engagement programs to drive product adoption at scale.
• Own multi-step campaigns and journeys from onboarding to activation, retention, and risk
• Define and optimize measurement frameworks; run A/B tests and iterate to improve performance.
• Partner with VP of Customer Experience to shape roadmap and campaign strategy.
• Hands-on role: work in tooling, data, and campaign logic daily.
• Hybrid role: 3x/week in-office at NYC location.

🎯 Requirements

• 8+ years of relevant experience.
• 3–5+ years in progressively senior lifecycle marketing and customer tech touch experience.
• Deep experience with automation, multi-channel campaigns (email, in-app, chat).
• Strong analytics and health scoring capabilities; ability to own execution end-to-end.
• Hands-on with AI-driven outreach and campaign tooling; experience with campaign logic design.
• Proven track record building tech-touch or digital CS programs from zero to scale.

🎁 Benefits

• Comprehensive health plans, paid time off, holidays, 401K with company match.
• Flexible work arrangements and equal-opportunity employer policies.