Sr. Customer Success Manager

📋 Description

• Manage and nurture relationships with strategic HigherEd members
• Drive engagement, adoption, and retention for a large account base
• Act as a trusted advisor using data and strategic planning
• Partner with Product to relay member feedback
• Leverage AI to enhance account knowledge and reduce admin work

🎯 Requirements

• Bachelor’s degree in Business, Education, Technology, or related field
• 5+ years in Customer Success/Account Management/Sales in SaaS; EdTech preferred
• Experience managing a large book of business with renewals and upsells (e.g., $3M+ annually)
• Experience using generative AI tools to scale communication and analyze churn
• Excellent communication and executive presence across levels
• Proficiency with Salesforce, Gainsight, JIRA, Tableau, MS Office

🎁 Benefits

• Competitive compensation; ownership program for full-time employees
• Flexible work culture: remote, hybrid, and in-office options
• Generous time off and wellness programs
• Learning and development resources and tuition reimbursement
• Tools and technology to do your best work; recognition program
• Inclusive culture and equal opportunity employer