Sr. Customer Success Manager

📋 Description

• Deliver Customer Value: Build and nurture relationships with customers at C-Level to understand
• Drive for results: Create proactive success plans and strategic reviews with clear KPIs and
• Win as a team: Collaborate with Sales, Support, Engineering, and Product to resolve escalations and
• Represent the customer’s voice: Surface feedback to drive continuous improvement and evolution.
• Guide customers forward: Communicate relevant new products/features to drive adoption of Okta’s
• Identify renewal risk and spot expansion opportunities with internal partners to secure renewals.

🎯 Requirements

• 5+ years in customer success, account management, or consulting with large enterprises (SaaS
• Proven track record delivering and scaling exceptional customer experience and raising the bar.
• Strong emotional intelligence and executive stakeholder management.
• Excellent presentation/communication skills with C-levels to align technical goals with business
• Strong listening/analytical skills to understand priorities and anticipate needs.
• Collaborative, cross-functional mindset to win as a team.

🎁 Benefits

• OTE compensation range for certain U.S. locations: $151,000 — $207,900 USD.
• Equity and benefits including health, dental, vision, 401(k), FSA, and paid leave according to
• Immersive onboarding and access to total rewards information.