Sr. Customer Success Manager II

📋 Description

• Own relationship and strategy for large multinational employer partners.
• Advise leaders to define and execute mental health strategy.
• Lead C-suite conversations with data-driven storytelling.
• Develop and maintain account strategies.
• Align product roadmap with customer goals and champion new offerings.
• Manage portfolio independently and drive initiatives to completion.

🎯 Requirements

• 15+ years in customer success, ideally in HR/benefits/healthcare with large employers
• Excellent verbal and written communication; able to command a room as strategic advisor
• Ability to analyze large, multi-variable data sets to identify actionable insights
• Operate effectively in fast-paced environments and manage complex challenges
• Collaborate with cross-functional teams using strong project management
• Willingness to travel (10%)