Sr. Customer Success Manager, MM/ENT - AMER

📋 Description

• Senior CSM role within the Customer Experience team, focusing on enterprise opportunities.
• Deliver value-based consultations and tailored product demos to accelerate revenue acquisition and
• Serve as a trusted business partner with deep expertise on Remote offerings and global workforce
• Identify and lead strategic initiatives to enhance consultative sales capabilities and
• Coach and mentor junior team members and drive development across the organization.

🎯 Requirements

• Extensive experience as a Senior CSM.
• Autonomous Risk Anticipation: anticipate portfolio risks early and adjust plans without manager
• Solution-Oriented Account Ownership: own end-to-end mitigation and account plans with minimal
• Strategic Communication & Peer Mentorship: communicate with strategic depth and mentor peers.
• Root-Cause Diagnosis & Rework Reduction: diagnose friction early to drive repeatable plans and
• Fluent written and spoken English with strong communication skills.

🎁 Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Stock options