Sr. Customer Success Manager - San Francisco, CA

📋 Description

• Own net retention, renewals, and usage for a high-value customer base.
• Align OpenGov products to customer goals with success plans.
• Engage senior stakeholders to align value with strategic initiatives.
• Bridge customers with Product/Field leadership for product improvements.
• Manage a large list of accounts with proactive issue resolution.
• Travel to engage customers and lead regional user groups.

🎯 Requirements

• 5+ years in senior SaaS account management, CS, or sales.
• Consistent over-achievement of retention and revenue goals.
• Strong executive presence: communication, negotiation, presentation.
• Mastery of OpenGov verticals: government, districts, higher ed.
• Technical & business acumen: Salesforce, G-Suite, CS platforms.
• Bachelor's degree; MEDDIC/Challenger a plus.

🎁 Benefits

• Healthcare options for individuals and families
• Flexible vacation and paid holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, HSA
• Professional development and growth opportunities
• Collaborative office with weekly catered lunches