Sr. Director, Strategy & Operations - Customer Success

📋 Description

• Lead Strategy and Delivery Operations for the Customer Success organization, with responsibility
• Drive operational rigor and business discipline across the organization, including Quarterly
• Partner with Finance and Customer Success leadership on resource planning, capacity planning, and
• Identify and lead opportunities to apply AI, automation, and data-driven insights across Customer
• Serve as a key cross-functional partner to Sales, Product, Finance, IT, and Engineering

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new
• Experience in Strategy & Operations, Business Operations, Customer Success Operations, or
• Experience supporting or partnering closely with Customer Success, Customer Support, Technical
• Proven success leading and building high-performing teams, including leadership of senior
• Strong experience driving business planning, operating cadences, KPI development, performance
• Experience operating in a high-growth B2B SaaS or technology environment

🎁 Benefits

• Learn more about Zscaler's hybrid working model and benefits here
• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement