Sr. Manager, Customer Operations

📋 Description

• Lead a small ops team with priorities and performance reviews
• Partner with PS and Customer Solutions leadership; drive actions to outcomes
• Own operating rhythm: forecasting, utilization, backlog burn-down
• Manage margins; align with Finance to close gaps
• Oversee capacity planning and staffing models
• Define headcount plan and recruitment sequencing

🎯 Requirements

• 4+ years in a revenue ops leadership role
• Experience leading individual contributors
• Direct post-sales SaaS experience (PS/Support/CS)
• Forecasting and financial planning ownership
• Hands-on services margin, capacity, headcount planning
• Led systems implementations (PSA/CRM/reporting)

🎁 Benefits

• Healthcare options for individuals and families
• Flexible vacation policy and paid holidays
• 401(k) with company match
• Paid parental leave; wellness stipends; HSA
• Professional development and growth opportunities
• Collaborative office with weekly catered lunches