Sr. Manager, Customer Success Strategy & Operations

📋 Description

• Senior role to architect day-to-day operations and future-state operating model for the AMER region.
• Act as GTM Field Operations partner to Customer Success leadership for AMER.
• Enable post-sales team to achieve revenue goals and drive proactive, data-driven change.
• Strategic leadership to align global strategy with local AMER execution.

🎯 Requirements

• 8+ years in Revenue/Business Operations or analytical strategic roles.
• Systems thinker with experience designing scalable processes and using data to diagnose root causes.
• Executive presence with ability to advise VP/SVP leadership and motivate post-sales teams.
• Deep forecasting expertise in post-sales forecasting, pipeline management, and health scoring.
• Technical acumen with enterprise automation platforms, CRM/CS platforms (e.g., Salesforce
• Operational agility to manage multiple work streams in a global matrix.

🎁 Benefits

• Base Salary Range: $154,000 — $209,000 USD
• DEIB-focused culture and inclusive benefits
• Competitive rewards and career growth opportunities