Sr. Manager, Strategic Expansion and Customer Success

📋 Description

• Drive expansion in top strategic accounts with multi-threaded engagement
• Own expansion strategy and commercial outcomes for high-value books
• Lead and develop the Customer Success team, coaching for commercial rigor
• Build and codify the expansion playbook and operating rhythms
• Collaborate with sales, product, and pricing teams on growth signals
• Forecast expansion ARR and manage quarterly targets

🎯 Requirements

• 7+ years in strategic account management, expansion sales, or similar
• Proven success closing complex, multi-threaded expansion deals ($100K+ ACV)
• 2+ years people leadership experience with direct reports
• Comfort with consumption-based pricing models and related motions
• Experience building structures like playbooks, templates, and enablement
• High EQ with strong collaboration; ability to engage executives

🎁 Benefits

• Remote-first team with flexible-first culture
• Equity stock options
• 401(k) with 5% company match
• Unlimited PTO
• Medical, Dental and Vision insurance
• Generous parental leave and life/disability benefits