Sr Mgr, Customer Success Mgmt

📋 Description

• Own regional ARR planning and attainment; align capacity, resources, and account plans to targets
• Standardize EBR narratives, proof-of-value metrics, and portfolio KSOs
• Establish and enforce portfolio-level risk playbooks; chair recurring risk reviews
• Run regional Voice of Customer cadences; prioritize product asks and feedback loops
• Review standards across accounts to accelerate time-to-value
• Set enablement agenda for the team and guarantee expert coverage

🎯 Requirements

• 10+ years in CS, AM, or Consulting in B2B SaaS or related fields
• Proven track record managing multi-account portfolios and leading CS teams
• Strong understanding of customer lifecycle management and value realization
• Ability to translate business objectives into operational plans with measurable outcomes
• Bachelor’s in IT/CS or related; advanced degree preferred
• Strategic thinker with cross-functional alignment and strong communication

🎁 Benefits

• Competitive compensation and equity potential
• Flexible work personas and distributed team culture
• Equal opportunity employer; accommodations and export control compliance