Sr. Support Specialist, Phones

📋 Description

• Troubleshoot VoIP and SIP issues: Diagnose and resolve connectivity problems involving NAT
• Support PBX environments: Administer and troubleshoot PBX systems at the call-flow and
• Perform network diagnostics: Investigate network-level issues at client locations, including
• Configure IP phones: Provision and configure IP phones from multiple vendors, including Yealink
• Manage support tickets: Resolve client-facing technical tickets efficiently while maintaining SLA
• Provide remote technical support: Conduct structured remote diagnostics and clearly communicate

🎯 Requirements

• Technical experience: 2–4 years of professional experience in technical VoIP/PBX support, ideally
• VoIP expertise: Strong practical knowledge of SIP, RTP/RTCP, PBX call routing and configuration
• Networking: Working knowledge of subnetting, VLANs, QoS, network troubleshooting, and
• Telephony hardware: Hands-on experience provisioning and configuring IP phones from multiple
• Troubleshooting: Strong analytical and problem-solving skills, with the ability to diagnose complex
• Communication: Fluent written and spoken English, with the ability to communicate technical

🎁 Benefits

• Monthly compensation: USD $2,041.67 per month.
• Fully remote: Work remotely from Brazil as part of a distributed Latin American team.
• Technical impact: Opportunity to work on advanced VoIP, SIP, PBX, and network troubleshooting
• Professional development: Exposure to multi-site telephony environments, complex technical
• Knowledge sharing: Opportunity to contribute to internal technical documentation and improve
• Contract position: Flexible remote contractor engagement aligned with North American business hours.