Sr. Technical Account Manager - Remote

📋 Description

• Become a product expert across Highspot platform and integrations.
• Be primary tech contact for mid-to-upper market customers and adoption challenges.
• Provide proactive technical guidance on AI features, workflows, and automation.
• Interpret analytics (usage, adoption, health) into ROI narratives.
• Partner with CSMs, AEs, Implementations, Support, and Product & Engineering.
• Lead regular customer meetings with progress updates and next steps.
• Identify product improvements from customer feedback and usage.
• Manage expectations and deliverables with clear communication.

🎯 Requirements

• 4+ years in a client-facing technical role (e.g., TAM, Solutions Consultant) delivering value.
• Strong technical aptitude; quick learner; can troubleshoot complex systems.
• Solid understanding of software development, integrations, and SaaS architectures.
• Experience with enterprise change management and digital transformation.
• Familiarity with health metrics and adoption/value frameworks.
• Experience integrating CRM platforms and SSO (SAML, OIDC, SCIM); REST APIs.

🎁 Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account with employer contribution
• 401(k) Matching with immediate vesting
• Flexible PTO
• 18 weeks paid parental leave
• Access to Coaches and Therapists through Modern Health