Sr. Technical Success Manager – US PubSec - Healthcare

📋 Description

• Drive adoption and value realization by aligning Zscaler solutions to customer business goals
• Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders
• Proactively manage risk by identifying early warning signals and developing mitigation plans to
• Support regulated healthcare customers by navigating HIPAA compliance and operational security
• Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities
• Serve across the East Coast and Central territory for US-based healthcare customers in a remote

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new
• 5+ years in customer-facing technical roles combining hands-on technical expertise with account
• Working knowledge of HIPAA and the security and compliance requirements governing US healthcare
• Solid grasp of core networking protocols (HTTP, HTTPS, DNS, SMTP, FTP) and hands-on troubleshooting
• Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a
• Knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!