Sr. Technical Support Engineer

📋 Description

• Own customer issues end-to-end across web and mobile products.
• Triaging, debugging, and resolving complex cases with cross-functional teams.
• Documenting solutions and providing feedback loops to Product/Engineering.
• Use AI tools to accelerate research, drafting, and knowledge capture.
• Serve as a technical resource for peers and contribute to process improvements.
• Collaborate with developers on fixes and ensure timely case closure.

🎯 Requirements

• 3+ years in a technical, customer-facing support or engineering role.
• Proficiency in JavaScript, HTML, and CSS; read code and use browser dev tools.
• Applied coding knowledge in front-end or API environments.
• Ability to learn quickly and explain technical concepts clearly.
• Experience troubleshooting iOS and Android apps; knowledge of App Store/Google Play.
• Ability to gather technical details from customers (device, OS, logs, etc.).

🎁 Benefits

• Hybrid culture with in-office 3 days/week (remote as designated).
• Competitive compensation and strong benefits package.
• Equity and flexible time off.